About SiTEL

The Simulation Training & Education Lab (SiTEL) is the education technology group of MedStar Health, a 10-hospital $4.5B not-for-profit healthcare company serving the Baltimore and Washington, D.C. region. SiTEL is made up of 60 talented individuals working in of six primary service areas:

  • Clinical Simulation Services operates two high-tech simulation centers (a 6,500-sq.-ft. newly renovated center in Washington DC, and a 5,500-sq.-ft. center in Baltimore MD), provides in situ simulation services throughout the system, and operates a large AHA certification program in PALS, ACLS, and BLS training.
  • Digital Media Services provides video production, graphics arts and animation, screen-based simulation, and instructional design support for the educational needs of MedStar Health. This division includes the serious games development group, which produces avatar-based educational simulations.
  • Software House is the software development group which developed and maintains MedStar Health’s learning management system (LMS) software, called SiTELMS. SiTELMS is an innovative LMS online education system, which is used by all 28,000 employees in the MedStar Health system for education and certification needs, live streaming, and training-program administration.
  • Clinical Educator Services is composed of clinicians who provide clinical domain expertise and educational design support throughout the SiTEL matrix.
  • Outreach Services provides liaison services between SiTEL’s constituents (both inside and outside of MedStar Health) and the SiTEL organization. Outreach Coordinators help teaching faculty, nurse educators, administrators, and other key educational stakeholders make the most of SiTEL resources.
  • Research and Academics partners with MedStar faculty to develop scientific journal manuscripts, abstracts, and grant proposals to support simulation education research.
  • Project Management Office (PMO) works closely with project stakeholders and manages complex details to facilitate the on time delivery of effectively executed projects.

SiTEL’s mission is to transform educational approaches in healthcare by developing 21st century training technologies with state of the art educational approaches that are user friendly and easily accessible. SiTEL works closely with its academic partners, including the MedStar Health Research Institute, the National Center for Human Factors Engineering in Healthcare, the Georgetown University School of Medicine and School of Nursing and Health Studies, and the MedStar Health Office of Graduate Medical Education.

MedStar Health is a $4.4 billion not-for-profit, regional healthcare system with a network of 10 hospitals and 20 other health-related businesses across Maryland and the Washington, D.C. region. As the area’s largest health system, it is one of the region’s largest employers with almost 30,000 associates and 5,600 affiliated physicians, all of whom support MedStar Health’s patient-first philosophy, which combines care, compassion and clinical excellence with an emphasis on customer service.

SiTEL is part of the MedStar Institute for Innovation (MI2), whose mission is to catalyze and create innovation that advances health. MI2 focuses on learning, simulation training, information infrastructure, human factors engineering, technology commercialization and inventor services, and processes and systems of care delivery. SiTEL works particularly closely with MI2’s National Center for Human Factors Engineering in Healthcare, www.MedicalHumanFactors.net. Learn more about MI2 at www.MI2.org.

MedStar-HumanFactor-LogoThe Medstar Health Research Institute provides a robust research support infrastructure to SiTEL and MedStar Health, including a centralized IRB (covering all hospitals), grants management, biostatisticians, proposal support, and other research support services. MHRI is in the top 20 percent in total funding received from the National Institutes of Health of all U.S. institutions, with over $35M in sponsored research per year. Visit www.MedStarResearch.org to learn more.